General inquires

contact@rvndyperez.com



Returns & Exchanges:
All sales are final due to limited quantities. There will be no refunds, exchanges, or cancellations. No changes can be made once an order is placed. You accept these terms by making a purchase. Please make sure that shipping and billing addresses are updated.  If you have received an incorrect or defective item, contact us at contact@rvndyperez.com.

Shipping:

All orders are shipped from Los Angeles, CA. Allow an additional 7-10 business days for processing times. You will receive an email with your tracking information once your order ships. Current shipping time frames are 5-7 business days for ground shipping. Orders refused or returned as undeliverable when sent to the address provided by the customer will result in a 35% restocking fee.

Souuunds LLC is not liable for delayed, misplaced, stolen, or damaged packages during shipping. If the address provided to us upon checkout matches the exact address we have shipped your order to, and your tracking number reads as successfully shipped - we are not held responsible if your package has been misplaced. Stolen/lost packages are non-refundable. Certain misunderstandings may apply but evidence must be recorded, please contact contact@rvndyperez.com and we will try our best to assist you with this matter.

Please note that it is the customer's responsibility to contact the shipping carrier for any updates regarding delays in transit.

All international customers now have the option to pre-pay for any potential duties & taxes upon checkout. Regulations for import duties and taxes vary from country to country.

Please note: If you decide not to pre-pay for any duties & taxes upon checkout, we are not liable for these costs. These costs are determined by the destination country's customs agency, and have no control over them. Any applicable fees will be collected from you by the carrier upon delivery. If duties and taxes are not paid for by the customer and there is a refusal upon delivery, customers will not be reimbursed for their order.

Payments:
We accept payment through paypal, visa and mastercard.

Privacy:
Under no circumstances will your information be shared or sold to third parties.

Art Commission Policy

Revisions

• The Client may request up to two (2) revisions. Any further revisions beyond the sketch stage will be subject to an additional fee of $150 per hour.

Ownership of Artwork

• The Illustrator maintains complete ownership of all artwork, including roughs and related materials, provided to the Client. The Client is not permitted to intentionally alter, damage, or modify the Illustrator's original work without prior written consent.

Cancellation Policy

1. Non-refundable Deposit: A non-refundable deposit of 50% is required upfront before work on the commission begins.

2. Original Artwork Restriction: The Artist will not replicate or recreate any pre-existing artwork that is not of their original creation.

3. Termination of Commission: The Artist reserves the right to cease work on a Commission or cancel a Commission request due to factors such as poor communication, inappropriate behavior, language barriers, or a breach of the agreed-upon Terms of Service. In such cases, a refund will be issued for only half of the deposit, covering the work that has been completed up to that point.

4. Ownership and Usage Rights: By commissioning the Artist, the Client is procuring the Artist’s labor exclusively. The Artist retains all rights to the Commission, encompassing but not limited to distribution, reproduction, and use for self-promotion. Any further use requires agreement in a "Transfer of Copyright Agreement" as defined in the Client Documents. The Client may not distribute, reproduce, or profit from the Commission beyond the resale of the original (traditional art) Commission or as agreed upon in a "Transfer of Copyright Agreement." The Client may not edit, alter, or trace the Commission without the Artist’s expressed written permission, or as stipulated in the Commission Agreement prior to the commencement of work. The Artist also retains full copyright for any preliminary designs and incidental works produced in the creation of the Commission unless otherwise agreed upon.

5. Promotional Use and Merchandise: The Artist may employ images of the Commission for promotional purposes. The Artist may also create and sell Limited Edition Prints or merchandise related to the Commission (e.g., art books) without the need for additional approval from the Client.

Payment Terms

1. Deposit: A non-refundable deposit of 50% is required upfront before work on the commission begins.

2. Accepted Payment Methods: We accept payments through PayPal (client must cover all required fees), Zelle, or bank transfer.

3. Final Payment: The remaining balance (50%) is due upon completion of the commission, prior to the delivery of final artwork files.

4. Late Payments: A 15% late fee will be applied for payments not received within 7 days after the final artwork has been delivered.

5. Rush Fee: A rush fee will be determined on a case-by-case basis, depending on the project scope and timeline.

6. Refunds: Commissioned paintings are non-refundable. All sales are final. Please refer to the deposit cancellation policy stated above.